Effective October 31, 2026.
Baby Journal is a product of Blue Harbor Labs LLC, Suffolk County, New York, United States. Contact: [email protected].
Request a full refund within 14 days of your first Family Plus charge, for either monthly or yearly billing.
Request a full refund within 7 days of an accidental renewal charge. Contact [email protected] from your account email and identify the charge. Never send card details or sign-in codes.
Outside these voluntary windows, we review service problems individually and generally do not offer partial refunds for unused time. These windows do not limit statutory cancellation, withdrawal or refund rights. You do not need to describe a statutory withdrawal as an accidental purchase.
Managed Payments transactions are sold through Link. You can also contact Link’s payment support using the link on your receipt or checkout. Stripe may issue refunds under its own payment-support rules, including certain requests within 60 days. Our voluntary policy does not restrict those remedies.
Cancellation without a refund stops future renewal while Plus continues through the paid period. When Blue Harbor Labs approves a full subscription refund under this policy, support also stops renewal and returns the family to Free. A refund issued separately does not itself guarantee cancellation: check Manage billing or contact support to confirm. Existing photos and health notes remain available to view and download; adding new health notes requires Plus. When photo limits are active, new uploads pause at the Free allowance.
Approved refunds are processed through Stripe to the original payment method. Bank processing times vary. Cancellation and refunds do not delete your journal or account; contact us separately if you want deletion.
Baby Journal is a product of Blue Harbor Labs LLC, Suffolk County, New York, United States. Contact: [email protected].